Shipping & Delivery
Solarventi products are shipped within Australia via Trans Direct Delivering Solutions. Shipping costs are calculated based on weight, volume and location and are available in the Check Out Process prior to ordering.
Please allow 4-5 days for delivery. For shipping outside Australia, please contact us prior to placing your order.
Return/Refund Policy
All products carry full manufacturer’s warranties and, in any situation where the products fail to perform as specified, you are entitled to an exchange upon return. We also offer a seven-day money back guarantee on all purchases. If you change your mind about a purchase, you may return it within seven (7) days for a full refund (less shipping).
Goods must be returned in tact at the customer’s expense, in unmarked, original condition and packing, complete with all documentation, accessories etc. All returns and warranty repairs must be accompanied by your Sales Receipt.
Please contact us for Return Authorisation prior to returning any product.
Payment Options
We welcome payment by Visa, Mastercard, PayPal and American Express.
If you are uncomfortable with entering your credit card details over the internet, please contact us. We will be happy to arrange for another method of payment.
Product Availability
Most items listed on this site are held in stock. As such, we believe that these products will be available at the time of sale. It is possible that, due to circumstances beyond our control, items may at times become unavailable. If this occurs, we apologise for any inconvenience and will be in contact to discuss the options available.
Required Delivery Details
When completing the online order form, please provide a physical street address and a land-line phone number. Delivery via courier cannot be to a Post Office Box. To enable us to contact you if required, please also provide an email address. Please note that an authorised signatory needs to be at the delivery address to sign for and collect the goods, and that photo identification may be requested.
Privacy
Your privacy is very important to us. Information you supply when ordering products from this site is used solely for the purpose of processing payment for your order and supplying the goods to you. We do not sell, trade or give out any private details of our clients. This includes names, addresses, email addresses and credit card details.
Should you have any questions regarding our privacy policy, please contact us.
Privacy and Site Use
When browsing this Web Site, our Internet Service Provider records your visit and logs the following information for statistical purposes only:
- Your server address
- Top level domain (for example .com, .au)
- The date and time of a visit to the site
- The pages accessed / downloaded
- The type of browser used
Cookies
To maximize user experience, we may make use of cookies on this Web Site. Cookies are small packets of information stored on your computer. We use cookies and other technologies to keep track of your interactions with our sites and services to offer a personalised experience.
Site Links
This Web Site may contain links to other web sites. Solarventi, Solarventi Au (www.homeanddry.com.au) is not responsible for the privacy practices of other sites. We encourage our users to be aware, when they leave our site, to read the privacy statements of each Web Site. This privacy policy applies solely to the www.homeanddry.com.au site.
Information
We use the information we collect to provide the services you have explicitly requested.
We may use your information to send you: updates on new services; offers from our partners; email newsletters to which you have subscribed, and, events and competitions conducted by Solarventi.
We will not share your information with a third party or allow it to send you direct communications about its products without your consent.
In order to help provide our services, we occasionally provide information to other companies who work on our behalf.